Frequently Asked Questions
Short answers to the questions merchants ask most about connecting, credits, review, publishing, AI Search and experiments.
Short, practical answers, each with a link to the guide that covers it in full.
Connecting
How do I connect my store to Rezolve Ai?
It depends on where your products live:
- Shopify: install the Rezolve Ai app from the Shopify App Store and paste your Rezolve Ai API key on the Connect screen. See Set up on Shopify.
- WooCommerce: install the Rezolve Ai plugin for WordPress and paste your key under Rezolve Ai, Connection. See Set up on WordPress.
- Any other platform: create a Feeds and files project and upload a product feed or connect a feed URL. See Connecting Data Sources.
Where do I get my API key?
Sign in at ace.authoritas.com and open API Keys in the left menu. If you are creating a new project, choose Shopify or WooCommerce in the setup wizard and click Get your API key: the project and the key are created together.
The full key is shown once, so copy it straight into the app or plugin. If you lose it, rotate it or create a new one. See Find your API key.
Do I have to give Rezolve Ai my store password?
No. The Shopify app and the WordPress plugin connect with a Rezolve Ai API key that you paste into the app or plugin. You do not enter store credentials in Rezolve Ai.
Do I need WooCommerce to use the WordPress plugin?
No. WooCommerce is optional. Content, AI search research and crawler analytics work on any WordPress site. The product optimization features are available when WooCommerce is active.
Can I manage more than one store?
Yes. Each store or catalog is its own project. Open the project switcher (the project name at the top of the screen) and click Create New Project. Use the same switcher to move between projects.
Content and review
Does Rezolve Ai change my products without asking?
No. Everything written for your products waits in Review, shown next to the value your feed carries today. Nothing reaches your store or your feeds until someone approves it. An approved item can be moved back to review with Rollback.
The one exception is Autopilot, which you set up yourself in Feeds. It can approve items automatically when they score above a quality bar that you choose. Items below the bar still wait for you in Review. See Review and Approval.
Who can approve content?
Members with the Owner or Approver role. Editors can generate and edit content but cannot give final approval, and Viewers can read and comment.
If you want a second pair of eyes on everything, tick Require a separate approver under Settings, Team. Nobody can then approve content they submitted themselves. See Team.
What language is the content written in?
The language of your feed. Rezolve Ai detects it when the feed is imported, and you can change it with Content language on the first step of Product Optimization. See Product Optimization.
Why is Start optimization disabled?
The button is on the Launch step of Product Optimization. The usual causes are:
- No products or no content types are selected.
- Your credit balance is zero. The Credits card on the same step says so.
- Enhanced JSON-LD Schema is selected but your project is missing a website URL or usable product links. Finish the setup shown at the top of the page, or deselect that content type.
- Another enrichment run is already in progress for the project.
For the last two, a note beside the button explains the reason.
Credits
What are credits, and where do I see my balance?
Credits pay for AI work such as generating content. Your balance is on the Credits meter at the bottom of the left menu.
Before you launch a run, Product Optimization shows an estimate of the credits it will use and what you would have left. The estimate is a guide. Credits are charged for the work actually done. You need a positive balance to start a run. See Credits.
Publishing
How does approved content get to my store?
- Shopify and WooCommerce: approved content reaches your product pages through the Rezolve Ai app or plugin. Check status on Sync.
- Feeds and files: approved content leaves as a feed, either a file you download or a hosted feed URL. Use Feeds, or Export on an approved item in Review.
Why is there no Sync in my menu?
Your project is a Feeds and files project. Sync pushes approved content back to a connected store, and a feed project has no storefront to push to. Your enriched data leaves through Feeds instead.
Which file formats can I upload?
CSV, TSV, XML, JSON, and Excel or OpenDocument spreadsheets. CSV files can be any size. A spreadsheet over 50 MB should be saved as CSV first. See Connecting Data Sources.
Measuring results
What is AI Search?
AI Search measures how AI answer engines talk about your brand, for example how often your brand is named in the answers it checks. It has its own section in the left menu, with Overview, Prompts, Brands, Sources, Actions and Setup. The Dashboard shows the headline figures once AI Search is connected. See AI Search.
Do experiments need a connected store?
It depends on the kind of experiment.
- Splitting by shopper, where different visitors see different versions, needs a connected storefront.
- Splitting by product, where some products get new content and others are held back, also works on feeds, Amazon, Merchant Center and AI crawler data.
To measure visits and revenue, an experiment needs a storefront traffic source. Without one, Experiments shows AI crawler visits or shopping clicks from Google Merchant Center and labels them as such, because those are not shopper traffic. See Experiments.
Help
How do I get help?
- Help & Support in the left menu opens these guides.
- The Assistant button in the corner of the app opens the in-app assistant. See Assistant.
- The Getting Started guide walks through the whole workflow.